Privacy Policy
Effective Date: October 7, 2026
Sickle Cell Coach, operated by Ebony Maynard (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://sicklecellcoach.com, create an account, purchase digital products, participate in educational programs or online coaching, or communicate with us.
1. Information We Collect
Depending on how you use our services, we may collect the following information:
Account and contact information: Your name, email address, login information, and any telephone number or mailing address you provide.
Purchase and transaction information: Products purchased, billing details, payment status, transaction identifiers, and purchase history. Payment-card information is handled by the payment processor used at checkout. Please do not send card details to us by email or through coaching messages.
Course participation information: Enrollment details, lesson progress, course completion, responses to exercises or surveys, and participation in coaching or community discussions.
Communications: Questions, support requests, feedback, and other information you send to us.
Information you voluntarily share during coaching: This may include wellness goals, lifestyle information, and information about your health or personal circumstances. Please share only what is relevant to your participation.
Technical and usage information: Our website and service providers may collect information such as your IP address, browser type, device information, pages visited, and interactions with the website through cookies, logs, and similar technologies.
2. How We Use Information
We use personal information to:
Create and manage accounts.
Process purchases and maintain transaction records.
Provide access to courses, resources, and coaching.
Communicate about enrollment, scheduling, payments, and support.
Understand participation and improve our services.
Send marketing communications where permitted by law and consistent with your preferences.
Protect accounts, prevent fraud, and resolve disputes.
Meet legal, tax, accounting, and other applicable obligations.
If we wish to use information for a materially different purpose, we will provide notice and obtain consent where required.
3. Health Information and Coaching Privacy
Sickle Cell Coach provides education and wellness coaching. Please avoid submitting medical records, insurance information, or detailed health histories through ordinary email, public comments, or group discussions.
Health information you choose to share may be used to respond to your questions and support your participation. Access is limited to personnel and service providers who need the information for those purposes, subject to applicable requirements.
Group discussions are visible or audible to other participants. We ask participants to respect confidentiality, but we cannot guarantee how another participant will use information you share.
We will notify you before recording a coaching session and obtain any consent required by law. Any notice will explain the recording’s purpose and who may access it.
If separately arranged clinical care is provided, additional privacy notices, consent forms, and healthcare requirements may apply. This policy does not replace any applicable Notice of Privacy Practices.
4. Thinkific and Other Service Providers
Our online course platform is provided through Thinkific. Thinkific processes information to support account access, course delivery, platform operation, and related features.
For information about Thinkific’s practices, visit:
https://www.thinkific.com/
We may also use service providers for payment processing, email delivery, scheduling, video conferencing, customer support, and website operation.
We disclose information to these providers as reasonably necessary for their services. Their processing may be governed by agreements with us and, where they act independently, their own privacy policies.
5. Other Disclosures
We may disclose personal information:
When you authorize or direct us to do so.
To comply with applicable law, a valid legal process, or a lawful government request.
To protect rights, safety, security, or property, including investigating suspected fraud or misuse.
To professional advisers assisting with legal, accounting, or business matters.
In connection with a merger, acquisition, or transfer of the business, subject to applicable privacy requirements.
We do not publish identifiable coaching information or use your name, image, or health experience in a testimonial without your permission.
6. Cookies, Analytics, and Advertising
Cookies and similar technologies help the website operate, maintain login sessions, remember preferences, and support security.
You can manage cookies through your browser settings and any cookie-preference tools available on the website. Blocking certain cookies may affect login, checkout, or course access.
[Complete before publishing: Identify any analytics tools, advertising pixels, or tracking integrations used on this site, the information they collect, their purposes, and the available opt-out or consent controls. If none are used, state that clearly. Also confirm whether information is sold or shared for targeted advertising under applicable privacy laws and describe any required opt-out rights.]
Where required by law, we obtain consent before using nonessential cookies or similar technologies.
7. Email and Marketing Preferences
We may send administrative messages about your account, purchases, course access, scheduled sessions, and service updates.
If you receive marketing emails, you can unsubscribe using the link in the email or contact us using the details below.
Unsubscribing from marketing does not stop necessary communications about an active purchase or account.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, manage accounts, maintain required records, resolve disputes, and meet legal obligations.
Retention periods depend on the type of information, why it was collected, and applicable requirements. When information is no longer needed, we delete or de-identify it, subject to backup cycles and lawful retention obligations.
Closing an account does not necessarily require immediate deletion of transaction records or information we must retain by law.
9. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle.
No website, storage system, or method of transmission is completely secure. We cannot guarantee absolute security.
You can help protect your information by using a strong, unique password, keeping login details confidential, and notifying us promptly about suspected unauthorized access.
10. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
Request access to personal information we hold about you.
Correct inaccurate information.
Request deletion of information.
Obtain a portable copy of certain information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing, sales, or targeted-advertising activities, where applicable.
Appeal a decision about a privacy request, where applicable.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Some requests are subject to legal exceptions, including information needed to complete a transaction, maintain required records, or protect against fraud. We will respond within applicable legal deadlines.
We will not unlawfully discriminate against you for exercising privacy rights. Where applicable, you may also complain to your local privacy regulator.
11. Children’s Privacy
Our website, accounts, and purchasing services are intended for adults aged 18 and older. Children should not create accounts or submit personal information through this website.
An adult caregiver may purchase educational resources for their own use in supporting a child. Please avoid including identifiable information about a child in course submissions or group discussions.
We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information through the website, contact us so we can investigate and take appropriate action.
12. International Processing
We are based in the United States. Thinkific and other service providers may process or store information in other countries.
Privacy laws in those countries may differ from those where you live. Where applicable law requires safeguards for international transfers, we will use the required safeguards.
13. External Links
Our website or course materials may link to third-party websites or services. Their privacy practices are governed by their own policies.
Please review those policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements.
The updated policy will be posted on this page with a revised effective date. We will provide additional notice or obtain consent for material changes where required by law.
15. Contact Us
For privacy questions or requests, contact:
Sickle Cell Coach
Attn: Ebony Maynard
5200 Babcock St NE, Suite #301
Palm Bay, FL 32905
Website: https://sicklecellcoach.com
Email: [email protected]